FAQ

It means the formula is tested and formulated to be used anywhere on the outside of your body where odor develops — underarms, under-breast, thighs, intimate areas, feet and everywhere in between. Conventional deodorants are only tested for underarm use.

Our formulas are pH-optimized and free of baking soda, dyes, parabens and phthalates so they stay comfortable on delicate skin.

Our deodorants are clinically proven to control odor for up to 72 hours after application. Real-world duration varies with activity level, climate and body chemistry, which is why many customers apply once a day as part of their morning routine.

The key difference is mechanism: instead of masking odor with fragrance, Mandelic Acid blocks the bacteria that create odor in the first place.

Anywhere on the external body where you experience odor. Commonly used areas include underarms, under-breast, the groin and outer intimate area, inner thighs, buttocks, feet and behind the knees.

The product is for external use only and should not be applied inside the body or to broken, irritated or freshly shaved skin.

It depends on the area and the moment. Solid sticks are the everyday all-rounder. Cream tubes are best for intimate areas and anywhere you want an invisible, rub-in finish. Spray is quickest for post-workout or on-the-go use. Wipes are ideal for travel, hot days and midday refreshes.

If you are unsure, take our quiz or start with a sampler before committing to a full-size product.

Most people apply once daily to clean, dry skin. Because the formula works by controlling bacteria rather than by covering scent, many customers find they can apply less frequently over time.

You can use it every day without buildup, and it rinses away easily in the shower.

Our standard formulas are deodorants, not antiperspirants — they control odor without blocking sweat, which is a normal and healthy bodily function.

If you want sweat reduction as well, choose our Sweat Control options, which use aluminum salts to reduce wetness while maintaining the same skin-friendly base.

Mandelic Acid is a gentle alpha hydroxy acid derived from bitter almonds. Its molecule is larger than many other AHAs, so it works more slowly and more gently on skin.

In our formulas it lowers the skin's surface pH and disrupts the activity of odor-causing bacteria, so odor is never produced rather than being covered up later.

Yes. Our formulas are low-pH, baking-soda-free, dye-free and dermatologist and gynecologist tested specifically for whole body use.

That said, every skin is different. Patch test on a small area first and discontinue use if irritation develops. If you experience a reaction, contact us and we will refund you in full.

No parabens, no phthalates, no synthetic dyes, no baking soda, no animal-derived ingredients and no animal testing at any stage.

We also offer a genuinely unscented option for anyone who prefers no fragrance at all.

Yes. Every formula is vegan and we never test on animals, nor do we ask suppliers or third parties to test on our behalf.

Our products are cosmetics intended for external use. Many customers use them during pregnancy and nursing, but we always recommend checking with your healthcare provider before starting any new personal care product during this time.

Yes. The formulas are gentle enough for younger skin and are often used by parents for teens going through puberty. As with any product, patch test first and discontinue if irritation occurs.

We accept major credit and debit cards and the additional methods shown at checkout. Available options vary by country and may change over time.

All transactions are processed in USD. Your bank may apply its own conversion rate if your card is in another currency.

Declines usually come from your card issuer, not from us. Common causes include an incorrect billing address, insufficient funds, an international-transaction block or a daily spending limit.

Contact your bank to authorize the charge, or try a different payment method. If the problem persists, reach out through our Contact page and we will help.

Yes, as long as it has not been dispatched. Orders are processed within 1-3 business days, so contact us as soon as possible with your order number and we will change the address, swap an item or cancel the order.

Once shipped, the order cannot be modified — but you can refuse delivery or start a return when it arrives.

Applicable sales tax, VAT or equivalent taxes are calculated and shown at checkout based on your shipping address. The total you confirm is the total you pay.

Enter the code in the discount field at checkout and the reduction applies immediately. Unless stated otherwise, codes cannot be combined, and sitewide promotions such as our 70% off events apply automatically without a code.

Yes on both counts. We ship to most countries worldwide and shipping is free on every order, with no minimum spend and no promotional code required.

We also cover all customs duties and import taxes, so you will never be billed by the carrier on delivery.

Orders are processed within 1-3 business days after payment clears, and delivery typically takes a further 6-12 business days depending on your location.

You will receive a tracking number by email as soon as the parcel is dispatched.

Not necessarily. International parcels often go quiet between sorting hubs or while clearing customs, and tracking can take up to 48 hours to show its first scan.

If there has been no movement for more than seven business days, contact us and we will open an investigation with the carrier.

Keep all packaging and contact us within 7 days of delivery, ideally with photographs of the outer carton and the affected items. We will replace the items or refund them in full at no cost to you.

Yes, if the parcel has not yet left our facility. Contact us immediately with your order number and the correct address. Once dispatched, the destination cannot be changed, though the carrier may offer a redirect through its tracking page.

60 days from the delivery date. If you are not completely satisfied for any reason, contact us through our Contact page and we will arrange a return with a prepaid label.

Yes. We would rather you try the product properly than guess from the description. Opened and partially used products are fully eligible within the 60-day window.

We do. A free prepaid return label is provided for all eligible returns in our service area. Where we cannot generate a label for your country, we will arrange a pickup or reimburse reasonable return postage against a receipt.

Refunds are processed within 5-10 business days of us receiving and inspecting your return, and are issued to your original payment method.

Most banks post the credit within 3-5 business days, though some take up to a full billing cycle. If 15 business days have passed since your refund confirmation, contact us and we will provide a reference for your bank to trace.

Stop using it immediately and contact us. We will refund you in full, and in most cases you will not need to return the product.

Persistent or severe reactions should always be assessed by a healthcare professional.

Yes. Tell us what you would prefer when you request the return and we will arrange an exchange where stock allows. If the replacement costs more we will invoice the difference; if it costs less we will refund it.

Choose your products and delivery frequency at checkout, and we charge and ship automatically on that schedule. Subscribers typically receive the best per-item pricing and can change or cancel at any time.

Send a request through our Contact page. You can change frequency, swap scents, update your address or payment method, skip a delivery, pause indefinitely or cancel — no penalties and no retention obstacles.

Requests received at least 24 hours before the next scheduled charge will stop that charge.

Use the password reset link on the account login page. If the email does not arrive within a few minutes, check your spam folder, then contact us for assistance.

You can unsubscribe from marketing at any time using the link in any promotional email, or by contacting us. Order confirmations and shipping notices will continue while you have an active order, because they are part of fulfilling it.

Visit our Contact page and send us a message with your order number if you have one. We respond to all inquiries within 24-48 hours, Monday through Friday.

Include photographs if your question concerns a damaged or incorrect item — it lets us resolve the matter in a single reply.