Privacy Policy
1. Our Commitment to Your Privacy
We believe privacy is not a legal formality — it is part of treating customers with respect. This policy explains, in plain language, what information we collect, why we collect it, how it is used, and the choices you have.
We collect as little as we need, keep it only as long as necessary, and never sell it.
2. Information We Collect
2.1 Information You Give Us Directly
- Identity and contact details: name, email address, phone number if you provide one for SMS updates.
- Order information: shipping address, billing address, items purchased, order history.
- Payment information: card details are collected and processed by our payment providers. We receive only a token, the card brand, the last four digits and the authorization result.
- Account information: password in encrypted form, subscription preferences, scent and product preferences.
- Communications: messages you send us, survey responses, product reviews and photos you choose to submit.
2.2 Information Collected Automatically
- Device and connection data: IP address, browser type, operating system, language and time zone.
- Usage data: pages viewed, products clicked, time on page, referring URL and search terms used on our site.
- Cookies and similar technologies: see Section 6.
- Approximate location: derived from your IP address, used to display the correct currency and shipping options.
2.3 Information From Third Parties
- Payment and fraud providers: authorization results and risk scores.
- Advertising and analytics platforms: aggregated performance data about campaigns that brought you to our site.
- Social platforms: if you interact with us or log in through a social account, we may receive basic profile information you have made available.
3. How We Use Your Information
3.1 To Fulfill Your Order
Process payment, pick and pack items, arrange shipping, provide tracking, handle returns and provide customer support.
3.2 To Operate and Improve the Store
Diagnose technical problems, analyze which pages and products help customers most, prevent fraud and abuse, and test improvements to the shopping experience.
3.3 To Communicate With You
Send order confirmations, shipping updates and service notices. These are transactional and cannot be switched off while you have an active order.
3.4 To Market Responsibly
With your consent where required, send promotional emails and messages about new scents, launches and offers. Every marketing message includes a one-click unsubscribe link, and unsubscribing takes effect immediately.
3.5 To Meet Legal Obligations
Keep tax and accounting records, respond to lawful requests, and enforce our terms and policies.
4. How We Share Information
4.1 Service Providers
We share only the information a provider needs to perform its function:
| Category | Function |
|---|---|
| Payment processors | Securely authorize and settle transactions |
| Fulfillment and shipping partners | Pick, pack and deliver orders |
| Email and SMS platforms | Deliver transactional and marketing messages |
| Analytics providers | Measure site performance and campaign effectiveness |
| Customer support software | Manage your questions and return requests |
| Fraud prevention services | Detect and prevent fraudulent orders |
All service providers act under written agreements requiring them to protect your data and to use it only for the services they provide to us.
4.2 Legal and Safety Disclosures
We may disclose information where required by law, subpoena or court order, or where disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud or a terms violation.
4.3 Business Transfers
If we are involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction. Any acquirer remains bound by the commitments in this policy or must provide you with notice and a choice before using your information differently.
4.4 What We Never Do
We do not sell your personal information for money. We do not share your name, address or purchase history with advertisers for their own independent use. We do not disclose which products you bought to anyone outside the service providers listed above.
5. Payment Security
- All transactions are processed over encrypted connections using industry-standard TLS.
- Card details are transmitted directly to PCI-DSS compliant payment processors and are never stored in full on our servers.
- We use tokenization so that repeat purchases and subscription renewals can be charged without re-entering card details.
- We never ask for your full card number, PIN or banking password by email, phone or chat.
6. Cookies and Similar Technologies
6.1 What We Use
| Type | Purpose | Can You Disable It |
|---|---|---|
| Strictly necessary | Cart, checkout, account login, security | No — the store cannot function without them |
| Preference | Remember language, currency and scent filters | Yes |
| Analytics | Understand how the site is used | Yes |
| Marketing | Measure campaigns and limit repetition | Yes |
6.2 Managing Cookies
Most browsers let you block or delete cookies through their settings. You can also use our cookie preference tool where available. Blocking strictly necessary cookies will prevent checkout from working.
6.3 Do Not Track and Global Privacy Control
Where your browser sends a Global Privacy Control or similar opt-out signal, we treat it as a valid request to limit the sale or sharing of personal information and to restrict advertising cookies.
7. Your Privacy Rights
7.1 Rights Available to Everyone
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to fix inaccurate or incomplete information.
- Deletion: ask us to delete your account and personal data, subject to records we must keep for tax, accounting or fraud-prevention purposes.
- Opt out of marketing: unsubscribe at any time, from any message.
- Non-discrimination: we will never deny you service, charge you more or degrade your experience because you exercised a privacy right.
7.2 Additional Rights for Certain US States
If you live in a state with a comprehensive privacy law, you may also have the right to:
- Know the categories of personal information collected, the sources, the purposes and the categories of recipients.
- Opt out of targeted advertising, profiling and the sale or sharing of personal information.
- Limit the use of sensitive personal information.
- Appeal a decision we make about your request.
7.3 Rights for EEA and UK Residents
Where the GDPR or UK GDPR applies, you may also have the right to data portability, the right to restrict processing, the right to object to processing based on legitimate interests, and the right to lodge a complaint with your local supervisory authority.
7.4 How to Exercise Your Rights
Submit your request through our Contact page, or use the privacy preference tools available on our site. We will verify your identity before acting, usually by confirming control of the email address on the account. We respond within the timeframe required by applicable law, and in any event within 45 days.
7.5 Authorized Agents
You may use an authorized agent to submit a request on your behalf. We may ask for written authorization and for you to verify your identity directly.
8. Data Retention
We keep personal information only as long as it is needed for the purposes described in this policy:
- Order and transaction records: retained for the period required by tax and accounting law.
- Customer service correspondence: retained for up to 24 months after your last contact.
- Marketing data: retained until you unsubscribe, and then kept in a minimal suppression list so we do not contact you again.
- Analytics data: retained in aggregated or pseudonymized form.
When data is no longer needed, it is securely deleted or irreversibly anonymized.
9. Data Security
We maintain administrative, technical and physical safeguards designed to protect your information: encryption in transit, restricted access on a need-to-know basis, multi-factor authentication for internal systems, logging and monitoring, and regular review of our security practices.
No method of transmission or storage is perfectly secure. If a data incident affecting your information occurs, we will notify you and the relevant authorities as required by law.
10. Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it promptly.
11. International Transfers
We operate globally, and your information may be processed in countries other than your own. Where we transfer data across borders, we rely on safeguards such as standard contractual clauses or equivalent mechanisms to protect it.
12. Third-Party Links
Our site may link to retailers, social platforms and content partners we do not control. This policy does not apply to those sites, and we encourage you to read their privacy notices before providing personal information.
13. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will post the revised version on this page and, where appropriate, notify you by email. Continuing to use the site after changes take effect constitutes acceptance of the revised policy.
14. Contact Us
For any privacy question, request or complaint, please visit our Contact page. We take privacy concerns seriously and will work with you in good faith to resolve them.
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