Shipping Policy

1. Free Shipping on Every Order

1.1 Worldwide, With No Minimum

We offer free shipping on all orders, worldwide. There is no minimum purchase amount, no threshold to hit and no promotional code to enter. Whether you order one stick or a full bundle, delivery is on us.

1.2 What "Free" Covers

Free shipping covers standard delivery to the address you provide at checkout. It also covers the customs duties and import taxes described in Section 4. Any optional expedited upgrade, if offered at checkout, will be clearly priced before you confirm your order.

---

2. Order Processing

2.1 Processing Window

Orders are processed and handed to our carrier within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

2.2 Order Confirmation and Dispatch

You will receive a confirmation email as soon as your order is placed, and a second email containing your tracking number once the parcel has been dispatched. If you do not receive the dispatch email within three business days, please check your spam folder and then reach out through our Contact page.

2.3 Peak Periods

During major promotions and holiday periods, processing may extend beyond the standard window. We will always communicate any unusual delay on the site or by email, and your position in the queue is preserved from the moment payment clears.

---

3. Estimated Delivery Times

3.1 Standard Transit

Once dispatched, delivery typically takes 6-12 business days, depending on destination and local carrier performance.

3.2 Regional Guidance

Destination	Estimated Transit After Dispatch
United States	6-10 business days
Canada	7-12 business days
United Kingdom & Western Europe	7-12 business days
Australia & New Zealand	8-12 business days
Rest of world	9-15 business days

3.3 Factors Beyond Our Control

Customs inspections, severe weather, carrier network disruptions and local holiday schedules can all extend transit times. These events are outside our control, but we will help you track and, where possible, expedite resolution.

---

4. Customs, Duties and Import Taxes

4.1 We Cover All Duties

We cover all customs duties and import taxes on international orders. You will never receive an invoice from a carrier asking for additional payment on delivery.

4.2 The Price You See Is the Price You Pay

The amount confirmed at checkout — in USD — is the final amount you pay. No post-delivery billing, no handling surcharges, no "clearance fee."

4.3 Declarations and Compliance

We declare all parcels accurately and in compliance with destination-country regulations. Please note that you are responsible for ensuring the products you order are permitted for import in your country.

---

5. Order Tracking

5.1 How to Track

When your order ships, we email you a tracking number with a direct link to the carrier's tracking page. Tracking information may take up to 48 hours to show its first scan after dispatch.

5.2 Tracking That Stops Updating

International parcels sometimes go quiet while in transit between sorting hubs, and again while clearing customs. A tracking status that has not changed for five business days is not necessarily a lost parcel — but if it has been silent for more than seven business days, contact us and we will open an investigation.

5.3 Multiple Parcels

If your order contains items shipped from different locations, you may receive separate tracking numbers. Nothing is missing — each number corresponds to a portion of your order.

---

6. Address Accuracy and Changes

6.1 Before Dispatch

Please review your shipping address carefully at checkout. If you need to correct it, contact us immediately through our Contact page with your order number and the correct address. We will update it whenever the parcel has not yet left our facility.

6.2 After Dispatch

Once a parcel is with the carrier, we can no longer change the destination. In some cases the carrier may offer a redirect or hold-for-pickup option directly through its tracking page.

6.3 Incorrect Addresses

If a parcel is returned to us because the address provided was incomplete or incorrect, we will contact you to arrange reshipment. Additional shipping costs may apply where the error originated with the order details you submitted.

---

7. Delayed, Lost or Damaged Parcels

7.1 Delayed Beyond the Estimate

If your order has not arrived within 15 business days of dispatch, contact us with your order number. We will investigate with the carrier and, where appropriate, dispatch a replacement at no cost to you.

7.2 Confirmed Lost in Transit

If the carrier confirms a parcel as lost, we will reship your order or issue a full refund — your choice, and always at no additional charge.

7.3 Damaged on Arrival

If your parcel arrives damaged, please keep all packaging materials and contact us within 7 days of delivery. Photographs of the outer carton and the affected items help us resolve the claim quickly. We will replace damaged items or refund them in full.

---

8. Undeliverable and Refused Parcels

8.1 Failed Delivery Attempts

Carriers typically make multiple delivery attempts or hold parcels for pickup. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment.

8.2 Refused Deliveries

If you refuse delivery, the parcel will be returned to our facility. Once received and inspected, we will issue a refund for the merchandise, less any return freight charged to us by the carrier.

---

9. Shipping Restrictions

We ship to most countries worldwide. A small number of destinations are unavailable due to carrier limitations or local regulations. If your country does not appear at checkout, please contact us through our Contact page and we will let you know whether an alternative can be arranged.

---

10. Questions About Shipping

For any question about processing, transit times, duties or tracking, please visit our Contact page. Include your order number if you have one — it lets us answer in a single reply instead of several.