Refund Policy

1. Our 60-Day Love It Guarantee

1.1 The Promise

We want you to be genuinely happy with what you buy. If you are not completely satisfied, you may return your order within 60 days of delivery for a full refund of the purchase price.

1.2 Why We Offer It

Whole body care is personal. Skin chemistry, climate and routine all affect how a product performs, and no amount of description replaces trying it on your own body. The guarantee exists so that trying us costs you nothing.

1.3 What the Guarantee Does Not Change

The 60-day window runs from the delivery date shown in tracking. It applies to products purchased directly from this website. Items bought from retail partners or third-party marketplaces should be returned to the original seller.

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2. Eligibility at a Glance

Situation	Eligible for Refund
Unopened product within 60 days	Yes — full refund
Opened and used product within 60 days	Yes — full refund
Product that caused a skin reaction	Yes — full refund, no return required in most cases
Damaged or defective on arrival	Yes — refund or replacement
Wrong item received	Yes — refund or replacement
Returned after 60 days	Case by case — contact us
Returned by a non-original seller	No — return to place of purchase

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3. How to Start a Return

Step 1 — Contact Us

Send a message through our Contact page with your order number, the items you would like to return and, if you are comfortable sharing it, the reason. The reason helps us improve, but it is never used to deny a valid return.

Step 2 — Receive Your Return Authorization

Our team replies within 24-48 hours with a return authorization and, where applicable, a prepaid return shipping label.

Step 3 — Pack and Send

Place the items in any secure packaging, include a note with your order number, and attach the label. Drop the parcel at the carrier location indicated on the label and keep the drop-off receipt until your refund is confirmed.

Step 4 — Confirmation

We will email you when your return is received and again when your refund has been issued.

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4. Return Shipping

4.1 Free Return Labels

We provide a free prepaid return shipping label for all eligible returns within our service area. You will not pay return postage on a standard return.

4.2 Where a Label Cannot Be Provided

In some international locations we cannot generate a prepaid label. In those cases we will either arrange a carrier pickup or reimburse reasonable return postage against a receipt.

4.3 Recommended Packaging

Reuse the original shipping box where possible. Any sturdy box or padded mailer is fine — the product does not need its original retail packaging to be eligible for a refund.

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5. Refund Processing

5.1 Timeline

Once your return is received and inspected, we process refunds within 5-10 business days. We will email you the moment the refund is issued.

5.2 Refund Method

Refunds are issued to the original payment method used at checkout. If that method is no longer available, we will arrange store credit or an alternative method with you directly.

5.3 Bank Posting Times

After we issue a refund, most banks and card issuers post it within 3-5 business days. Some take up to a full billing cycle. If 15 business days have passed since your refund confirmation email and the credit has not appeared, contact us and we will provide the refund reference so your bank can trace it.

5.4 Currency and Exchange

All transactions are processed in USD. Where your card is denominated in another currency, the refunded amount may differ slightly from the original charge due to exchange-rate movement between the charge date and the refund date. We are not able to compensate for exchange-rate differences.

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6. Partial Refunds and Exceptions

6.1 Bundles and Multi-Packs

If you return part of a bundle or multi-pack, the refund reflects the promotional value allocated to the returned items, as shown at checkout. Where a bundle discount depended on the number of items kept, we may recalculate the remaining items at their individual price.

6.2 Promotional and Sale Items

Items purchased during a promotion, including sitewide events of up to 70% off, remain fully eligible for return. Your refund equals the amount you actually paid.

6.3 Gift Cards

Gift cards and store credit are non-refundable except where required by law.

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7. Exchanges

7.1 Scent and Format Swaps

Not the right scent or format? Tell us what you would prefer. We will arrange an exchange where stock allows, using the same prepaid return process.

7.2 Price Differences

If the replacement item costs more, we will invoice the difference. If it costs less, we will refund the difference to your original payment method.

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8. Damaged, Defective or Incorrect Items

8.1 Report Window

Please report damage, defects or incorrect items within 7 days of delivery so we can resolve the matter quickly.

8.2 What We Need

Your order number, a brief description, and photographs of the item and its packaging. Photographs are not required for a refund, but they speed up the process considerably.

8.3 Resolution

We will replace the item at no cost, or refund it in full — whichever you prefer. In most cases you will not be asked to return the affected item.

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9. Skin Reactions

9.1 Our Commitment

Every skin is different. If a product causes irritation or an unexpected reaction, stop using it immediately and contact us. We will refund the product in full, and in most cases you will not need to return it.

9.2 Medical Disclaimer

Our products are cosmetic and are not intended to diagnose, treat or prevent any condition. Persistent or severe reactions should be evaluated by a qualified healthcare professional.

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10. Order Cancellations

10.1 Before Dispatch

Orders that have not yet been dispatched can be cancelled in full. Contact us as soon as possible with your order number.

10.2 After Dispatch

Once an order has shipped, it cannot be cancelled. You are welcome to refuse delivery or start a standard return once it arrives.

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11. Questions About Returns

If anything in this policy is unclear, or your situation does not quite fit these categories, please reach out through our Contact page. We would rather make an exception than leave you stuck with a product you cannot use.